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How to Fix “We couldn’t sign you in to Xbox Live” on PC

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Are you getting a “We couldn’t sign you in to Xbox Live” error on a Windows PC?

The error message happens when you try launching an Xbox game or signing in to the Xbox app.

If you click the link, you may get a “Sorry! No Support articles were found” error.

The error codes that you might get include 0x80070520, 0x89235107, and 0x89235113.

In this guide, you’ll learn how to fix “We couldn’t sign you in to Xbox Live” on a Windows 10/11 PC (Microsoft).

How to Fix “We couldn’t sign you in to Xbox Live”

To fix “We couldn’t sign you in to Xbox Live”, you can try repairing/resetting Microsoft Edge, Webview, the Xbox app, the Microsoft app, and the game.

You can also try setting the Xbox services automatically or reinstalling Xbox Gaming Services with PowerShell.

Fix 1: Repair Microsoft Edge & Webview

  1. Search for “Control Panel” using Windows Search and open it.
  2. Select “Uninstall a program”.
  3. Right-click “Microsoft Edge”.
  4. Select “Change” and select “Repair”.
  5. Right-click “Microsoft Edge Webview2 Runtime”.
  6. Select “Change” and select “Repair”.

Fix 2: Repair & reset the Xbox app

  1. Search for “Xbox” using Windows Search.
  2. Right-click “Xbox” and select “App settings”.
  3. Scroll down, select “Repair”, and select “Reset”.

Fix 3: Repair & reset the Microsoft Store app

  1. Search for “Microsoft Store” using Windows Search.
  2. Right-click “Microsoft Store” and select “App settings”.
  3. Scroll down, select “Repair”, and select “Reset”.

Fix 4: Repair & reset the game

  1. Search for the game you can’t play (e.g. Minecraft) using Windows Search.
  2. Right-click the game (e.g. Minecraft) and select “App settings”.
  3. Scroll down, select “Repair”, and select “Reset”.

Fix 5: Set Xbox services automatically

  1. Search for “Run” using Windows Search.
  2. Type “services.msc” and press enter.
  3. Right-click “Gaming Services” > Properties > Startup type: Automatic > Start > Apply > OK.
  4. Right-click “Xbox Accessory Management Service” > Properties > Startup type: Automatic > Start > Apply > OK.
  5. Right-click “Xbox Live Auth Manager” > Properties > Startup type: Automatic > Start > Apply > OK.
  6. Right-click “Xbox Live Game Save” > Properties > Startup type: Automatic > Start > Apply > OK.
  7. Right-click “Xbox Live Networking Service” > Properties > Startup type: Automatic > Start > Apply > OK.

    Fix 6: Reinstall Xbox Gaming Services with PowerShell

    1. Search for “PowerShell” using Windows Search.
    2. Select “Run as administrator”.
    3. Copy and paste this “get-appxpackage Microsoft.GamingServices | remove-AppxPackage –allusers” and press enter.
    4. Copy and paste this “start ms-windows-store://pdp/?productid=9MWPM2CQNLHN” and press enter.
    5. Select “Install” to reinstall Gaming Services.

      Further reading

      How to Fix Xbox Error Code 0X87E0000D

      How to Fix Xbox Error 0x80073d0f

      How to Fix 100% Packet Loss on Xbox