Are you getting a “Your transaction cannot be completed” error on Steam?
Here’s the second part of the error, “Because you have another pending transaction on your account”.
The error message happens when you’re trying to purchase a game twice on Steam.
If you try to purchase a game twice, the first transaction will still be pending if you didn’t cancel it.
In this quick guide, you’ll learn how to fix “Your transaction cannot be completed because you have another pending transaction on your account” on Steam.
Why is my transaction pending on Steam?
Your transaction is pending on Steam because there is an ongoing transaction or pending payment that is not yet completed.
This can happen due to server overload (e.g. too many people are trying to purchase the same game at once).
It can also happen if you’re trying to purchase a game twice when it failed the first time.
In addition, if you’re using an IP proxy or VPN software, your payment will be declined by Steam.
How to fix “Your transaction cannot be completed because you have another pending transaction on your account” on Steam
To fix “Your transaction cannot be completed because you have another pending transaction on your account” on Steam, you can try canceling the pending transaction from your purchase history.
You can also try contacting Steam support, disabling any IP proxies or VPN, or waiting it out.
Fix 1: Cancel the pending transaction
- Open the Steam desktop app.
- Click on your Steam name in the top right corner.
- Account details > View purchase history.
- Select the pending transaction.
- Cancel this transaction > Cancel my purchase.
Fix 2: Contact Steam support
- Contact Steam support here: help.steampowered.com.
- Select the respective categories that you need help with (e.g. Purchases > I can’t complete my purchase on the Steam Store > Game or other software).
- Steam will reach out to you with instructions on how to resolve the issue.
Fix 3: Disable your IP proxy or VPN
- Steam will reject transactions that are made through anonymous proxies.
- To fix this, you need to disable your IP proxy or VPN, restart your computer, and test your purchase again.
Fix 4: Wait for a while and check back later
- If a popular game is just released on Steam and you’re trying to purchase it, your transaction might fail because too many people are trying to purchase it at once.
- To resolve this, you need to wait for some time (e.g., 30 minutes, 1 hour, 3 hours) and check if the payment went through.
