.
by Dominic Nnodi Nov. 19, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Conduent, the business process outsourcing giant, has posted Remote Call Center Representative openings.
In this role, you will help people every day by taking calls, actively listening to understand customers’ needs, and answering their questions. You’ll manage a high volume of incoming calls from customers while navigating through multiple systems.
Applicants should have at least one year experience with technical solving experience, excellent communication skills, and a typing speed of at least 35 words per minute.
A college degree is NOT required.
NOT CURRENTLY HIRING FROM the following states/areas: AK, CA, HI, MA, IL, MT, NY, Minneapolis, MN, Chicago, IL, NYC, Portland, OR, Montgomery County, MD, Seattle metro, and Washington, DC metro.
The starting pay rate is listed as $16.50 per hour. The company also offers a comprehensive benefits package that includes health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!
Following are excerpts from the Remote Call Center Representative job posting:
Note: When applying, please use computer to complete the Typing & Call Center Assessment
- Starting pay rate is $16.50 an hour!
- Plenty of career growth opportunities within the healthcare team!
- Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!
- Paid time off. Many shifts available*. Fully work from home!
- Must have open Flexibility!
- Training Schedules and Hours of Operation will be discussed during interviews.
As a member of the team, you will help people every day by taking calls, actively listening to understand customers’ needs, and answering their questions. You manage a high volume of incoming calls from customers while navigating through multiple systems.
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.
A few of the questions you may receive as a Call Center Representative are the following:
- Can you support and assist me with navigating this specific software?
- Would you be able to help enroll or change my course?
- I need help with scheduling a tax prep appointment, can you help me?
- Can you assist me with installing an application?
- Do you know how to update the current software I have?
- I need help with a tax refund, can you assist?
- “Can you assist me with resetting my password?”
- “Can you assist me, the website will not load?”
Responsibilities of the role:
- Install/Uninstall – How to install and troubleshoot install issues (identify OS, OS version, administrative rights, creating admin accounts, disabling antivirus/firewall software, running compatibility mode, unregister/register installer services, etc.) as guided by knowledgebase.
- Update – Explaining auto-update, manual updates (from website). Troubleshooting update issues including verifying version, identifying install location, etc. as guided by knowledgebase.
- Pre-Sales – What ways to get the product, cost and features of each individual product, order processing, refunds.
- Use/Navigation – Helping the Client with ease of use (locating forms, help content, calculation summaries).
- Calculation – Best effort verification of calculation questions or issues, understanding of calculation claim guarantee qualifications and process.
- Error check – Trouble connecting, errors sending, explaining the error where in the return it occurs and the fix. Fixing rejected returns using TP Admin or the Online Admin tool to identify the error code and following instructions listed in the tool to fix the error.
- Username/Password – forgot password – reset, forgot username – need information.
- Browser Issues – clear temp files/cookies, navigation information/troubleshooting, screen freeze/hand troubleshooting, compatibility issues.
- Importing/Printing – Fixing garbled print, not printing, explaining electronic vs. standard forms, how to print, copy request.
- State Product Usage – How to navigate, pricing information, date entering information.
What we look for in a Remote Call Center Representative…
We’re looking for people with a passion for helping others, are naturally empathetic and have the determination to deliver a comprehensive solution to these financial service-related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:
- At least one year experience with technical problem-solving experience.
- Ability to successfully complete virtual training class without missing a single day. 100% attendance is required for this position if offered.
- Excellent communication skills.
- Must type at least 35 wpm.
- Keyboarding and software proficiency.
- Great problem-solving skills.
- Ability to effectively multi-task.
- High school diploma, GED or college degree.
- Must have flexible schedule availability as schedule may differ in peak and non-peak periods of the year.
A successful completion of a background check and room inspection is required for this position.
Equipment and workspace requirements
- We will provide you with a computer and equipment
- You must have high-speed internet connection.
- Must be able to hardwire your work computer directly to your home modem via ethernet
- Must have a quiet workspace
We are currently NOT hiring in the following geographies:
States: AK, CA, HI, MA, IL, MT, NY
Metro Areas: MN- Minneapolis, IL – Chicago, NY – New York City
OR – Portland, MD – Montgomery County, Seattle metro, Washington DC metro
Remote Call Center Representative Compensation & Benefits:
Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.
The estimated salary range for this role is $16.50/hour.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Call Center Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!