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by Dominic Nnodi Oct. 28, 2024
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Cardinal Health, a multinational health care services company, a Remote Customer Service Ops position to their careers page.
This company offers access to wages before pay day with myFlexPay. (Flexpay appears to be a service that allows employees to access a portion of their earned wages before payday.)
In this full-time, Monday – Friday role, you will be responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. This will involve supporting an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions.
Applicants for this Remote Customer Service Ops position do not have to hold a college degree, but should have a high school diploma and experience in using Microsoft Office applications. Some customer service experience is preferred.
The posted pay range is $15-$22.57 per hour.
Benefits include medical, dental, vision, PTO, 401(k), paid parental leave and more.
Cardinal Health provides computers for remote employees to use in performance of their job.
Following are excerpts from the Remote Customer Service Ops job posting:
What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Shift: Hours: Monday-Friday 10:00 am – 6:30 pm EST
REMOTE DETAILS: You will work from home, full-time.
As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.
Responsibilities
- Offer professional and timely service as a representative of Cardinal Health at-Home
- Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
- Process orders for distribution centers and internal customers in accordance to scheduling, demand planning and inventory
- Provide problem resolution for order issues in a timely manner including delays
- Process non-routine orders such as product samples that have special requirements
- Demonstrate excellent communication skills
- Multitask in a fast paced environment
- Team-oriented mindset
- Demonstrate a passion for healthcare
- Strong organizational skills and attention to detail
Qualifications
- High school diploma preferred
- 2-4 years experience in Customer Service preferred
- Prior computer experience using Microsoft Office systems required
What is expected of you and others at this level
- Applies acquired job skills and company policies and procedures to complete standard tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with supervisor or senior peers on complex and unusual problems
Compensation & Benefits
Anticipated hourly range: $15.00-$22.57 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 11/23/2024 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Ops position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
