Remote Healthcare Customer Service Representative

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by Dominic Nnodi       Oct. 30, 2024

Alorica, a global customer experience company, has posted Remote Healthcare Customer Service Representative positions to their careers page.

In this role, you will assist customers with issues and concerns they are experiencing during the use of the product and/or service. You will also document call-related information for auditing and reporting purposes.

Applicants for this position should have at least a high school diploma or GED, strong computer navigation skills, familiarity with Microsoft Office applications (Word, Excel), and excellent oral and written communication skills. Customer service experience is a plus.

Based on these qualifications, I would classify this as an entry level position.

Currently, Alorica is hiring for this role from the following states only: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.

The posted starting pay rate is $15 per hour, and the company offers a comprehensive benefits package.

Following are excerpts from the Remote Healthcare Customer Service Representative job posting:

As part of Team Alorica, you’ll help our clients by addressing their customers’ concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services

Qualifications

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented

Work Environment

• Ongoing usage of phone and computer systems
• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
• Alorica will provide the equipment you need to conduct your work which may include a webcam.
• You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or
• Wireless Internet connections.
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of
• 10 Mbps and minimum upload speed of 3 Mbps.

Benefits

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.

HOW TO APPLY

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