.
by Dominic Nnodi Nov. 21, 2024
| As we write, this Remote Fraud Support Call Center Representative job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Jack Henry, a technology solutions company that works with community banks and credit unions, has posted a Remote Fraud Support Call Center Representative role to their careers page.
In this Remote Fraud Support Call Center Representative position you would, “…provide high-quality customer service in a fast-paced environment assisting callers related to fraud issues on their Debit/Credit & ATM Cards.”
Applicants should have at least one year of customer service experience.
There is a 5-week paid training program that will help you learn the ropes.
It appears the company is hiring nationwide in the United States — no state exclusions are noted in the job description.
The pay range for this position is $34,320-$37,500 per year. Shift differentials are offered for qualifying shifts.
Here’s an excerpt from Jack Henry’s Remote Fraud Support Call Center Representative job posting:
At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
Jack Henry’s Fraud Center is part of the Consolidated Contact Center, an inbound contact center that works 24/7/365. In this position, you will provide high-quality customer service in a fast-paced environment assisting callers with fraud issues on their debit, credit, and ATM cards. This can include lost or stolen cards, and cardholder assistance. The pay range for this position is $34,320-$37,500 per year. Shift differentials are offered for qualifying shifts.
This position is worked remotely within the United States.
What you’ll be responsible for:
- Responding to incoming phone calls and gathering information regarding fraudulent or questionable debit, credit, or ATM activities.
- Assisting cardholders in accordance with standard operating procedures, and directing them to their respective financial institutions when appropriate.
- May perform other duties as assigned.
The Remote Fraud Support Call Center Representative will need to have:
- A minimum of 1 year of customer service experience, either customer-facing or phone/chat support.
- The ability to communicate clearly and effectively.
- The commitment to work an assigned schedule in a contact center that is open around the clock, seven days a week. This may entail working nights, weekends, and holidays. (Training occurs during the first five weeks, Monday and Friday. The training schedule likely will not be your assigned schedule.)
- Reliable, high-speed internet service that is at least 20 Mbps download and 10 Mbps upload. If there is more than one person using the internet, the download speed should be 25 Mbps.
- A quiet and confidential workspace. You will also need a comparable backup location if your primary site experiences a power outage or an internet failure.
What would be nice for you to have:
- A data entry background.
- The ability to work well as part of a team, receiving feedback from leaders to improve metrics.
If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this positing, we still encourage you to apply. We’re eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, “Do the right thing, do whatever it takes, and have fun.” We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.
We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Fraud Support Call Center Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!