Connect with players across different platforms and games with Ubisoft Connect.
You can connect with friends, view achievements, and meet new people.
Get game-specific challenges, track progress, and unlock rewards like character outfits.
Purchase video games and merchandise in the Ubisoft Store like Assassin’s Creed.
The app strives to create an optimal environment for gamers to enjoy their games.
In this guide, you’ll learn how to fix Ubisoft Connect Store not loading, not working, not showing up, or not opening.
How to Fix Ubisoft Store Not Loading
To fix Ubisoft not loading, try running the app as an administrator or cleaning its cache files.
You can also try changing your password or reinstalling the Ubisoft Connect app.
Fix 1: Run Ubisoft as an administrator
- Right-click the “Ubisoft Connect” app and select “Open file location”.
- Right-click “UbisoftConnect.exe” and select “Properties”.
- Select “Compatibility” and tick “Run this program in compatibility mode for Windows 8”.
- Tick “Run this program as an administrator” > Apply > OK.
Fix 2: Clear Ubisoft Connect’s cache files
- Open the Ubisoft Connect app, log out of your account, and close the app.
- Search for “Run” using Windows Search and open it.
- Search for “%localappdata%” and run it.
- Delete the “Ubisoft Game Launcher” folder.
Fix 3: Change your password
- Go to ubisoftconnect.com and log in to your account.
- Click on the profile icon and select “Account Management”.
- Select “Security” and select “Change” next to “Password”.
- Change your Ubisoft password.
Fix 4: Reinstall Ubisoft
- Search for “Control Panel” using Windows Seach and open it.
- Select “Uninstall a program” and right-click “Ubisoft Connect”.
- Uninstall/Change > Yes > Next > Uninstall.
- Reinstall Ubisoft Connect here: ubisoftconnect.com.
Further reading
How to Fix Soul Knight Prequel Internal Error
How to Fix Connection Error in Soul Knight Prequel
How to Fix “The Privacy configuration resolution failed” in Soul Knight Prequel
