Are you getting a “Call Failed” error on Facebook Messenger?
The error can happen if you’re trying to call someone on the app.
It can also happen after you accept a call from someone who is calling you.
You can bypass this by using other apps like WhatsApp or Telegram.
However, if the other party does not have these apps, you won’t be able to call them.
In this guide, you’ll learn how to fix “Call Failed” on Facebook Messenger audio/video on iPhone or Android.
Why does Messenger keep saying call failed?
Messenger keeps saying that the call failed because of network issues, outdated software, or restricted camera/microphone permissions.
In some cases, Messenger might be down—you can check the status of it here: https://metastatus.com/.
On the website, check if there is a service disruption for “Messenger Platform” under “Developer Platform”.
If there is a service disruption, you need to wait until the issue is resolved (this can take several hours).
How to fix “Call Failed” on Messenger
To fix “Call Failed” on Messenger, you can try clearing the app’s cache, turning off airplane mode, updating your software, or allowing camera/microphone access.
You can also try switching your network, using the Messenger desktop app, uninstalling and reinstalling the app, or downloading an older version of the app.
Fix 1: Clear the app’s cache
- For iPhone: Open the Settings app > General > iPhone Storage > Messenger > Offload App > Reinstall App.
- For Android: Open the Settings app > Apps > Messenger > Storage > Clear cache,
Fix 2: Turn off airplane mode
- For iPhone: Open the Settings app > Airplane mode > Off.
- For Android: Open the Settings app > Connections > Airplane mode > Off.
Fix 3: Update your software
- For iPhone: Open the Settings app > General > Software Update > Download and Install.
- For Android: Open the Settings app > Software Update > Download and Install.
Fix 4: Allow camera and microphone access
- For iPhone: Open the Settings app > Messenger > Microphone > On > Camera > On.
- For Android: Open the Settings app > Apps > Messenger > Permissions > Camera > Allow only while using the app > Microphone > Allow only while using the app.
Fix 5: Switch your network
- If you’re connected to a Wi-Fi network, switch to mobile data.
- If you’re connected to mobile data, connect to a Wi-Fi network.
- Still facing issues? Install the 1.1.1.1 app by Cloudflare and connect to it.
Fix 6: Use the Messenger desktop app
- Download the Messenger desktop app on a computer: www.messenger.com.
- Open the app and sign in to your account.
- Try calling the person again or ask the person to call you.
Fix 7: Uninstall and reinstall the app
- Tap and hold the Messenger app and delete it.
- Open the App Store/Google Play Store.
- Search for “Messenger” and reinstall the app.
- Open the app and sign in to your account.
- Try calling the person again or ask the person to call you.
Fix 8: Download an older version of Messenger (Android only)
- Uninstall the Messenger app.
- Go to facebook-messenger.en.uptodown.com/android/versions.
- Download an older version (APK) of Messenger.
- Open the app and sign in to your account.
- Try calling the person again or ask the person to call you.
Fix 9: Check Messenger’s service status
- Check if Messenger is down by visiting https://metastatus.com/.
- Check if there is a service disruption for “Messenger Platform” under “Developer Platform”.
- If there is a service disruption, wait until the issue is resolved (this can take a few hours) to make calls again.
Further reading
How to Fix “No results found” on Messenger
